Who we are
This website is run by WP Motodevs (https://wp.motodevs.com/). This policy explains which personal data we process when you use it, in particular when you book an appointment online or talk to our booking assistant.
Online booking
When you book, we collect your name, email address, phone number and the details of your appointment. We use them to provide the appointment, to send you confirmations and reminders, and to contact you about your booking. Bookings are stored on this website.
AI booking assistant
The booking assistant is an AI. Before your first message you are told so and asked to agree. It receives the messages you type, including any contact details you choose to share, and uses them only to answer you and to help you book. Do not share sensitive information such as health details in the chat.
Who processes your messages
Your chat messages are processed by Citalira, the provider of the booking assistant, and by OpenAI, which generates the replies. Citalira receives the messages and the booking details needed to answer you; it does not receive your IP address. Both act on our behalf and may process data outside your country, including in the United States.
How long we keep your data
Chat conversations are deleted from this website after 90 days and from Citalira after at most 90 days. Bookings are kept as long as needed for your appointment and for our legal obligations.
Storage in your browser
The chat keeps the current conversation and your consent in your browser session so a page reload does not lose it. They are removed when you close the tab.
Your rights
You can ask us for a copy of your personal data, to correct it or to delete it, and you can object to its processing. Contact us using the details on this website. You may also complain to your data protection authority.